What To Expect And How To Accept Any General Truck Delivery:

In the interest of customer awareness, if you are ordering heavy, bulk clay, please read the following carefully. If you have any questions, please call 800-241-1895. We want to help you.

Normal freight charges only include truck-end delivery for bulk clay. In other words, the driver's responsibility is to get it to the end of the truck, your responsibility is to help him get it down. They do not have to bring your delivery inside. Inside delivery and lift gate service can be arrainged at the time of order, but be aware that they are pricey. Of the two, lift gate service is the better deal. The driver will lower the load to the ground with a platform and get it to the curb or driveway as close as he can. At that point you can off-load each box onto a cart.

Our normal freight charges do not include inside delivery, lift gates or call before delivery, unless arranged at time of order. Truck lines charge heavily for these extra services, our price to you is basic truck-end service.

We will inform you when your order will be shipping. We will notify you by e-mail or phone (if provided) so that we can give you the truck line's phone number and pro number (tracking number). Call the truck line and ask for customer service, give them the pro number and then the truck line will let you know when your delivery will be coming. They can not give you an exact time, they have many deliveries to make. Be prepared to wait.

These are generally commercial, common carrier trucks loaded with commercial deliveries. They will usually arrive with large, high, 48 or 53 foot long van trucks. Have help available if you do not feel up to accepting this type of delivery.

1. Someone must be present at any truck delivery. Your aged grandmother is not a good choice. The receiving person must realize the responsibility for the following:

2. Be prepared to give the driver a hand. They are only responsible for getting it to the end of the truck. This does not mean that they will not help you, it means they do not have to help you and we can not make them.

3. Check your delivery- Our responsibility ends when it is accepted by the carrier.

4. Count your containers and compare the box count to the bill of lading (shipping receipt). Once the bill of lading is signed, your signature means that you accept the freight and that everything is correct.

5. You have the right to open any container that has suspect damage before you sign-off on delivery.

6. If you received damaged goods or are missing merchandise, make a notation on your bill of lading and have the driver sign it.

7. Any claims should be filed with the truck line promptly, usually within 3 days. Do not throw away any packing, take photos if you have a camera handy. Call us as soon as possible.

Kickwheel Pottery Supply can not file a claim for you, but we can help you if you should need it. Contact us as soon as possible.